Returns & Exchanges

At Lume, we want you to be completely satisfied with your purchase, which is why we offer a 60-day satisfaction guarantee on all of our products. If you are not happy with your results, we make it simple to return your items for a full refund of the purchase price.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and shipping zip code to begin the process.

• 2.
  Select Items

  Choose the specific items you wish to return or exchange and provide a brief reason for the request to help us improve.

• 3.
  Print Your Label

  Download and print the prepaid USPS shipping label provided by the portal and securely package your Lume products.

• 4.
  Receive Your Refund

  Once your return is scanned by the carrier, we will process your refund back to your original payment method within 7-10 business days.