Frequently Asked Questions

Everything you need to know about Lume and your order.

How long does it take for my order to ship?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the United States.

What is your return policy?

We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 60 days of the purchase date for a full refund, minus shipping and handling.

Can I use Lume anywhere on my body?

Yes! Lume is specifically formulated to be safe and effective for use anywhere you have odor but wish you didn't, including underarms, private parts, and feet.

Does Lume contain aluminum or baking soda?

No. Lume is completely aluminum-free and baking soda-free, making it gentle on skin while providing 72-hour odor protection.

How do I track my package?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.